​

Last Updated: June 30, 2026

At Botanico, we take great care in crafting, inspecting, and packaging every scented candle before dispatch. Customer satisfaction is important to us, and we strive to ensure that your order reaches you in excellent condition.

This Refund & Replacement Policy applies to all purchases made from Skypath Studios, operating under the trade name Botanico ("Botanico", "we", "our", or "us"), through www.botanico.in.

By placing an order on our website, you agree to this Refund & Replacement Policy.

1. Replacement Eligibility

We offer free replacements only under the following circumstances:

• The product was damaged during transit.

• You received an incorrect product.

• The product has a manufacturing defect.

To be eligible for a replacement:

• The issue must be reported within 48 hours of delivery.

• Clear photographs or videos showing the product and its packaging must be emailed to contact@botanico.in.

• The product must remain unused and, where applicable, in its original packaging until the claim is reviewed.

Once your claim has been verified, an appropriate replacement will be arranged at no additional cost, including shipping charges.

2. Non-Returnable & Non-Refundable Items

Due to the handcrafted nature of our scented candles, we generally do not accept returns, exchanges, or refunds in the following situations:

• Change of mind after purchase.

• Personal fragrance preference.

• Minor variations in color, finish, texture, or fragrance intensity.

• Slight imperfections resulting from the handcrafted manufacturing process.

• Minor differences caused by screen or display settings.

• Products that have been used, burned, altered, or damaged after delivery.

• Claims reported after the specified reporting period.

• Incorrect or incomplete shipping information provided by the customer.

• Delivery delays caused by courier partners, weather conditions, public holidays, or other circumstances beyond our reasonable control.

3. Return Shipping & Restocking Fees

For approved damaged or incorrect product claims, customers are generally not required to return the product.

Where a return is necessary for verification or other exceptional circumstances, Botanico will arrange a reverse pickup or provide appropriate return instructions at no additional cost to the customer.

Restocking Fee: ₹0

We do not charge any restocking fee for approved replacements or refunds initiated by Botanico.

4. Refund Policy

Refunds are issued only under the following circumstances:

• A replacement for an approved damaged, defective, or incorrect product is unavailable.

• An order is cancelled by Botanico before dispatch.

• Botanico is unable to fulfill the order due to product unavailability or other operational reasons.

If approved, refunds will be processed to the original payment method within 5–7 business days after approval.

The time required for the refunded amount to reflect in your account depends on your bank or payment service provider.

5. Order Cancellation

Orders may be cancelled only before they have been dispatched from our facility.

Once an order has been shipped or handed over to the courier partner, cancellation requests cannot be accepted.

If Botanico cancels an order for any reason, including stock unavailability, pricing errors, suspected fraudulent activity, or unforeseen operational circumstances, a full refund will be processed through the original payment method.

6. Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect product:

1. Contact us within 48 hours of delivery.

2. Email your order number along with clear photographs or videos of:

   • The product.

   • The shipping package.

   • The shipping label (if applicable).

3. Our team will review your request and may ask for additional information if required.

4. Once verified, we will arrange a replacement or another appropriate resolution.

Claims submitted without sufficient supporting evidence may not be eligible for approval.

7. Important Information

• Products should remain unused until the claim has been reviewed.

• Please retain the original packaging until your request has been resolved.

• Botanico reserves the right to reject claims that do not meet the conditions of this policy.

• Refunds or replacements are issued only after verification of the reported issue.

• This policy does not affect any rights available to consumers under applicable Indian law.

8. Changes to This Policy

We may update or modify this Refund & Replacement Policy from time to time to reflect changes in our business practices or legal requirements.

The revised version will be posted on this page with an updated "Last Updated" date.

9. Contact Information

If you have any questions regarding this Refund & Replacement Policy or need assistance with your order, please contact us:

Legal Entity: Skypath Studios

Brand Name: Botanico

Website: www.botanico.in

Email: contact@botanico.in

Business Address: 7A Thana Road, Shani Mandir, Shivpuri, Ghaziabad, Uttar Pradesh 201009, India

Customer Support: +91 9718053887